DELIVERY
We currently ship to the mainland UK, Northern Island, Guernsey, Jersey and the Isle of Man. If you are an international customer and would like to learn more about our overseas stockists please contact us via telephone or email. Items from this website can be shipped internationally where the brand is not represented by emailing your order to info@miicosmetics.com or calling our Customer Care team. A minimum spend of £30 applies and international shipping costs will be calculated based on order weight and destination. Please note that duties, taxes, and carrier brokerage fees are strictly enforced and are not included in your order amount at checkout. These will be assessed upon delivery by the postal carrier and must be paid by the order recipient.
Free standard shipping is offered on all orders placed to the UK over £30 and this will automatically apply to your order. If your order falls below £30, you shall be charged a flat rate of £3.95. Depending on the parcel size, weight, content and destination, delivery is made by Evri or a suitable courier partner. Some parcels may require a signature on delivery. If no one is available at the address at the time of delivery, depending on the courier the Products will either (i) be retained by the delivery company for a reasonable period of time and then returned to us; (ii) be attempted to be delivered to a neighbour or they’ll be available to collect from your local delivery office or pickup location; (iii) be attempted to be automatically redelivered on another working day; or (iv) you may be able to reschedule the delivery on a day that suits you. If an order is returned to us by the delivery company, we will issue you with a refund for the products but reserve the right to retain any costs incurred in arranging for the delivery and return of the order.
We want to get your products to you as quickly as possible and aim to process orders received before 1pm the same working day, Monday-Friday, with the exception of UK bank holidays. Orders placed after 1pm, over the weekend, or on a bank holiday will be processed the following working day. Purchases are subject to bank authorisation prior to processing and only authorised purchases will be processed for shipment. Please allow between 3-5 working days from placing the order to receiving it. Orders shipping to the Channel Islands may take an additional day to arrive. If your order is shipping to an incorrect address, please contact our Customer Care team as soon as possible via email or telephone and we will try our very best to edit. Unfortunately, once an order has been processed it is too late to amend the address.
RETURNS
We hope you are delighted with your online order. If for some reason you are not entirely satisfied, you may return the item in its original, pristine condition along with your proof of purchase within 30 days from the date you received the goods for a full refund to your original payment method. Only items purchased on miicosmetics.com may be accepted for return.
If you are returning an item for a reason other than damaged, faulty, or incorrect product, you will have the responsibility for covering the costs of the return. We recommend the goods are adequately packed for protection. If you choose to make an independent return rather than opting for our Evri return service, we recommend you ship using an insured, trackable service to ensure safe and prompt return. Please retain a copy of your proof of postage when you return the goods to us. In the unlikely event we do not receive the returned parcel, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.
If the product delivered is not what you ordered, is damaged, or is of unsatisfactory quality, Mii will supply a replacement product or refund the price paid and a reasonable cost for returning the product.
HOW DO I RETURN AN ITEM
Please contact our Customer Care team via email or telephone with your order number, the item(s) you want to return, and the reason for return. Our team will supply a Returns Form along with a link to our Evri returns page. Please print, complete and include the Returns Form alongside the products for return. The Evri returns page will require you to enter your order number, email address and reason for return before you can opt for your preferred returns method (locker, parcel shop or courier collection). To find your order number, please refer to your order confirmation email. If you would prefer to make an independent return, please print and complete the Returns Form supplied by our Customer Care team and ensure it is included in the parcel for return. The postage cost incurred via an independent return will not be reimbursed, unless you are returning an item due to damaged, faulty, or incorrect product. If you are returning an item for a reason other than damaged, faulty, or incorrect product, we have the right to deduct the cost of the return from your refund when choosing our Evri returns service.
Only items purchased on miicosmetics.com will be accepted for a return. If your items were purchased at an authorised retailer or salon, please contact them directly to arrange for a return or exchange.
Goods to be returned should be adequately packed for protection. If you are making an independent return we recommend you ship using an insured, trackable service for a safe and prompt return. You will need to obtain a proof of postage for the rare event that your return is lost in transit. We are not responsible for returned articles until they reach our warehouse. Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a deduction from the refund for any loss in value.
Returns Address:
Gerrard International Limited
NNC House
47 Theobald Street
Borehamwood
Hertfordshire
WD6 4RT
CAN I RETURN AN ITEM IF I NO LONGER WANT IT?
We would love all of our customers to be happy with their purchases but if you have placed an order with us online, you have a statutory right to cancel your contract of sale within 14 days from the day you received the delivery and obtain a full refund. Please contact our Customer Care team via email or telephone with your order number and the product(s) you would like to return, and they’ll guide you through the rest.
Please ensure that any unwanted goods are returned in their original, pristine condition. Once we have received back your return we will refund you in full including the original cost of delivery. You will have the responsibility for covering the costs of the return of unwanted goods.
