Mii CosmeticsFAQs
IF I WANT TO TRY A PRODUCT, WHERE CAN I FIND MII?
Mii is available through beauty spas and salons plus selected online retailers including Amazon Premium Beauty. Contact info@gerrardinternational.com to find your nearest stockist. If you’re outside of the UK, please visit our international page to see if the products are available in your country, and get in touch with us for more details.
CAN I RETURN OR EXCHANGE AN ITEM BOUGHT ONLINE AT ONE OF YOUR STOCKISTS (OR VICE VERSA)?
Unfortunately not – products need to be returned or exchanged via the original purchase location.
I AM HAVING TROUBLE PLACING AN ORDER, WHO CAN I CONTACT?
Our Customer Services Team are available 9am-5.30pm Monday to Friday. They’re here to help, so please don’t hesitate to contact them on 0345 217 1360, or email info@miicosmetics.com should you require any assistance with your order.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
We don’t want to keep you waiting, so we aim to get all orders out as quickly as possible. However please allow up to 5 working days from the time of placing your order. For international customers, shipping time may vary and will be confirmed on a case by case basis. Please see our Delivery & Returns page for more information.
I’VE CHANGED MY MIND ABOUT A PRODUCT, CAN I RETURN IT?
We hope you enjoy your online purchases. But should you be unsatisfied, please notify us in writing and return the product to us within 30 days, unopened, unused and in re-saleable condition with your original receipt. Once we receive the product, we will refund your purchase (less postage and a handling fee) or send a replacement product. Please see our Delivery & Returns page for more information on returning a product.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment via all major credit and debit cards, including Visa, Master Card and American Express. You can also pay via PayPal, Clearpay, Google Pay and Apple Pay.
WHAT IS CLEARPAY?
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
HOW DO I USE CLEARPAY?
Just shop on miicosmetics.com and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).
If you’ve used Clearpay before, just log in to your Clearpay account.
Then complete your order.
WHAT PRODUCTS ARE NOT ELIGIBLE FOR CLEARPAY?
Clearpay is not available on purchases of digital gift cards. If your order contains these, you will need to pay for these separately.
WHO CAN USE CLEARPAY?
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service for further details.
HOW DOES THE CLEARPAY PAYMENT SCHEDULE WORK?
Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
WHAT IF I CAN’T PAY A CLEARPAY INSTALMENT?
If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY?
Clearpay orders are delivered within our standard delivery timeframes like any other order from miicosmetics.com.
IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE CLEARPAY TRANSACTION?
Yes, your order value including shipping must be no more than £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
CAN I USE ANOTHER FORM OF PAYMENT WITH CLEARPAY?
Yes, you may also use a promotional code with Clearpay to pay for your purchase.
HOW DO I RETURN AN ITEM PURCHASED WITH CLEARPAY?
Items purchased with Clearpay follow our standard return process.
Please note, refunds for Clearpay purchases will be refunded from miicosmetics.com to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until we have confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account.
WHERE CAN I FIND OUT MORE ABOUT CLEARPAY?