FAQs

IF I WANT TO TRY A PRODUCT, WHERE CAN I FIND MII?

Mii is available through beauty spas and salons plus selected online retailers including Amazon Premium Beauty.  Contact info@gerrardinternational.com to find your nearest stockist. If you’re outside of the UK, please visit our international page to see if the products are available in your country, and get in touch with us for more details.

CAN I RETURN OR EXCHANGE AN ITEM BOUGHT ONLINE AT ONE OF YOUR STOCKISTS (OR VICE VERSA)?

Unfortunately not – products need to be returned or exchanged via the original purchase location.

I AM HAVING TROUBLE PLACING AN ORDER, WHO CAN I CONTACT?

Our Customer Services Team are available 9am-5.30pm Monday to Friday. They’re here to help, so please don’t hesitate to contact them on 0345 217 1360, or email info@miicosmetics.com should you require any assistance with your order.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

We don’t want to keep you waiting, so we aim to get all orders out as quickly as possible. However please allow up to 5 working days from the time of placing your order. For international customers, shipping time may vary and will be confirmed on a case by case basis. Please see our Delivery & Returns page for more information.

I’VE CHANGED MY MIND ABOUT A PRODUCT, CAN I RETURN IT?

We hope you enjoy your online purchases. But should you be unsatisfied, please notify us in writing and return the product to us within 30 days, unopened, unused and in re-saleable condition with your original receipt. Once we receive the product, we will refund your purchase (less postage and a handling fee) or send a replacement product. Please see our Delivery & Returns page for more information on returning a product.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment via all major credit and debit cards, including Visa, Master Card and American Express. You can also pay via PayPal, Clearpay, Google Pay and Apple Pay.

WHAT IS CLEARPAY?

Clearpay is an instalment plan payment service for online shoppers that allows for a purchase to be paid for in four instalments, due every 2 weeks without any interest when all payments are made on time.

HOW DO I USE CLEARPAY?

Simply shop on miicosmetics.com and checkout as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log into your Clearpay account. Then complete your order.

Please note, that all items in your shopping bag must be eligible for Clearpay.

WHAT PRODUCTS ARE NOT ELIGIBLE FOR CLEARPAY?

Clearpay is not available on purchases of digital gift cards. If your order contains these, you will need to pay for these separately.

HOW DOES THE CLEARPAY PAYMENT SCHEDULE WORK?

Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account at any time to view your payment schedule or make a payment before the next due date.

WHAT IF I CAN’T PAY A CLEARPAY INSTALMENT?

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your payment and then you will incur a late fee for a missed payment that is not resolved. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. Late fees are capped and will never go higher than 25% of the price of the total order.

Please see Clearpay Payment Purchase Agreement here.

WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY?

Clearpay orders are delivered within our standard delivery timeframes like any other order from miicosmetics.com.

CAN I USE ANOTHER FORM OF PAYMENT WITH CLEARPAY?

Yes, you may also use a promotional code with Clearpay to pay for your purchase.

HOW DO I RETURN AN ITEM PURCHASED WITH CLEARPAY?

Clearpay returns follow our standard returns process. Please note, refunds for Clearpay will be refunded from Mii Cosmetics to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund has been processed it will drop into your Clearpay online account.

WHERE CAN I FIND OUT MORE ABOUT CLEARPAY?

Visit the Clearpay website here for a detailed list of FAQs and to check out Clearpay’s Privacy Policy found here.