Cheek Veil Liquid Blush
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CUSTOMER
CARE

  • Do you offer a gift wrap service?

    We currently do not offer a gift wrap service.

  • How can I leave a review about a product?

    As an independent, customer-focused business we would love to hear your thoughts and feedback about the products you love. Taking the time to write a review not only helps us to understand which products our customers adore but also supports the Mii community in their purchasing decisions. After you have purchased one of our items you will receive an automatic review request email that will enable you to write about your experience along with the opportunity to add photographs or share a video review.

  • Do you offer digital gift cards?

    Yes, we offer digital cards in the values of £10, £20, £25, £30, £40, £50, £60, £70, £80, £90 and £100. When you place an order for a digital card it allows you to select the date you would like to send the digital gift card, the recipient you would like it sent to along with an optional gift message.

    Here’s how to purchase:

    1. Search for ‘digital gift card’ onsite or browse to the gift card via the ‘Gift’ category.
    2. Select the gift card value and add it to bag.
    3. Complete the recipient’s name, email address, and the date you would like the digital gift card to be delivered along with an optional message.
    4. Complete the order transaction as normal.
    5. Once the order is complete, the digital gift card will be sent on the scheduled date detailing the unique code to be used for redemption. No physical card will be sent – electronic delivery only.
  • Can I cancel or refund my digital gift card?

    We are unable to cancel, alter the value or refund any digital gift card.

  • Do digital gift cards expire?

    There is a 24 month expiration date on digital gift cards from the date of purchase and any remaining balance after this period will be forfeited.

  • How can I check the balance of my digital gift card?

    You may check the balance of your digital gift card on your account by logging in and clicking on the ‘CHECK GIFT CARD BALANCE’ section. Alternatively, you may contact our Customer Care team via email or telephone.

  • Help. I have lost my digital gift card code

    Don’t panic if you have lost or accidentally deleted your gift card code, please contact our Customer Care team who will be happy to help.

  • Where can I spend by digital gift card?

    Mii digital gift cards are only redeemable online at miicosmetics.com for orders with a UK delivery address.

  • How do I spend my digital gift card?

    Redeeming gift cards is easy: 1. Add your desired products to your bag. 2. Once you are ready, click on Checkout and enter your unique digital gift card code into the ‘Redeem gift card’ box. 3. The gift card value will be deducted from the basket price leaving any remaining balance (if applicable). Unfortunately, gift cards cannot be retroactively applied to an order once it has already been placed.

  • How do I activate my digital gift card?

    Your gift card does not require activating and is ready to start using as soon as you receive it.

  • My favourite products has been discontinued, what can I use now?

    We have to make the difficult decision to discontinue certain products due to consumer preferences, purchasing patterns, economics, or ingredient sourcing challenges. If your favourite product is no longer available, please contact our Customer Care team who will be happy to provide suitable alternatives.

  • If I want to try a product, where can I find Mii?

    Mii is available through selected beauty spas and salons plus online retailers including Amazon. To find your local salon, please get in touch by emailing info@miicosmetics.com or contacting us by telephone on 0345 217 1360.

  • I need help finding the right shade for me. What can I do?

    Mii was designed to help eradicate any makeup mishaps. We are ready to help you find your perfect product or shade. You can get in touch by emailing info@miicosmetics.com or contacting us by telephone on 0345 217 1360.

  • Is your packaging recycleable?

    We are constantly striving to reduce our impact on the environment. All our product cartons and paper goods come from FSC certified paper. This means that the materials are sourced from well-managed forests, as well as recycled sources, helping to ensure our woodlands are alive for generations to come. Our packaging is moving towards having a more sustainable profile and for new products, wherever possible, we will aim to use minimal plastic and will opt for post-consumer or recycled materials.

  • Do Mii products expire?

    Our consumable products do not expire but instead will contain a period after opening symbol on the packaging that displays how long you can use the product after it has been opened. You can find this by looking for the jar open symbol that displays a number – this number represents the number of months that the product can be used for after it has been opened.

  • Where are your products made?

    We take great pride in formulating remarkable products and partner only with the most respected manufacturers in Italy, the UK, France, Germany, the US, Spain and other countries who are renowned for their expertise within the beauty market.

  • Where can I see the ingredients for each product?

    Each product page on our site will detail the full ingredient list and this can be displayed by clicking on the ‘Cruelty Free Ingredients’ section.

  • What skin types are your products designed for?

    Our products are formulated and tested to work with all skin types.

  • Do Mii products contain gluten?

    Gluten-derivative ingredients are blacklisted from use within our products, however, we do not claim that we are gluten-free as they may be processed in manufacturing facilities where products containing gluten are stored or produced.

  • Do your products contain talc?

    Yes, some of our products do contain talc. Talc is a natural mineral and is a common ingredient used in blush, eyeshadow, foundation, and other beauty products. This soft mineral gives makeup a silky texture that makes it easier to apply. Talc also absorbs oil, prevents caking, and helps to make facial makeup more translucent.

  • Are Mii products clean?

    Our approach to ‘clean’ is a far-reaching and holistic definition summed up as ‘do no harm’ to any person or animal. We have created uncompromising guidelines resulting in us banning further ingredients that go above and beyond the major cosmetic regulations set out within the UK, EU, America, Canada, and Australia. In addition, we source and manufacture products using practices that respect the environment (RSPO-certified ingredients and low-impact chemical process where possible) and ethical labour practices.

  • Is Mii Cosmetics cruelty-free?

    Yes, Mii has been certified by PETA (People for the Ethical Treatment of Animals) as a Cruelty-Free brand since 2019.

  • Are any Mii products vegan?

    Yes, we have an extensive range of vegan-friendly products that you can explore here. All items that are suitable for vegans will have a call-out logo on the product page to display their vegan status. Wherever possible, we always aim to limit the use of animal-derived ingredients within our products. Whilst we are in the transitional phase, there remain some products that do contain non-vegan ingredients such as beeswax or carmine and we are working to remove them. To view the full list of ingredients for a product, please click on the ‘Ingredients’ tab on the product’s detail page.

  • Which of your products are non-vegan?

    Please see the below list of products which are non-vegan:

    Beeswax

    • Feature Length Lash Lover Mascara
    • Showstopping Lash Lover Mascara
    • Waterproof Lash Lover Mascara
    • Alluring Lip Liner
    • Luxury Bronzing Face Finish
    • Statement Brow Kit

    Carmine

    • Forever Eye Crayon shades: Pewter, Antique
    • One and Only Eyeshadow
    • Signature Gel Eyeliner
    • ColourPlay Eyeshadow Palette
    • Skyliner Eye Pencil
    • Passion Matte Lip Lover Lipstick
    • Glamorous Trio Bronzing Face Finish
    • Shimmering Lip Sheen
    • Uplifting Cheek Colour
    • Beautifying Brow Wand

    Carmine + Beeswax

    • Forever Eye Crayon shades: Indigo, Walnut and Rose Gold
    • Signature Gel Eyeliner
  • Do Mii products contain parabens?

    All products sold on miicosmetics.com are thoughtfully formulated without parabens.

  • What are your products formulated without?

    In addition to all the ingredients banned from the key cosmetics regulations, we also have an extensive blacklist of ingredients that we will always formulate without including Gluten derivatives, Parabens, Lanolin, Triclosan, and Formaldehyde to name a few.

  • Are your products natural?

    As a brand, we commit ourselves to having the highest natural content possible without ever compromising on product performance. We, therefore, create formulations that beautifully combine nature with science.

  • I am getting an error message at checkout, what should I do?

    There are a few common issues that can result in an error message being displayed at checkout:

    • Your billing or shipping address is missing a house name or number.
    • The billing address you have entered does not match your card’s billing address.
    • An item you have added to your basket is now out of stock.

    If you have checked the above and are still experiencing the same issue, please do take a screenshot and contact our Customer Care team via email or telephone.

  • How do I place an order?

    It is easy to place an order online with us.

    1. Search or browse for the products you are after and then select ‘Add to Bag’. Continue shopping if you would like to add further items or once you have everything you desire proceed to checkout.
    2. If you have already registered as a customer, you can ‘login’ to allow for your saved details to automatically display, making the checkout process quicker. Alternatively, you can enter your details manually.
    3. Check that all the details you have entered or displayed are correct.
    4. Choose your preferred payment option. If you choose Credit Card you will need to enter your card details and may be directed to an authentication page.
    5. Proceed to place your order. 6. Once your order has been placed you shall receive a confirmation email and we shall start processing the order ready for shipment.
  • I am missing an item or have received an incorrect item from my order, what shall I do?

    We take the utmost care in preparing your order but in the event you receive an incomplete or incorrect order, please contact our Customer Care team via email or telephone detailing your order number, the product(s) you are missing, or the incorrect item received. Occasionally we may not have the desired items available when preparing your order for shipment, in such instances, you of course will be refunded and will not be charged for those unavailable items.

     

  • Help! I have not received my order

    If you haven’t received your order after 3-5 working days following it being shipped, please do contact our Customer Care team via email or telephone with your order number and we will be happy to help.

  • I have received a damaged item, what should I do?

    If your package arrived damaged, please keep the box and packing materials, as we would most definitely want to look into why this has happened. Please contact our Customer Care team within 48hrs of receiving your order via email or telephone detailing your order number, the product(s) that arrived damaged, and a photograph of the damage.

  • Why was my order or part of my order cancelled?

    Occasionally we may not be able to process all or a part of an order due to availability issues on item(s). In these instances, we shall contact you either by telephone or email to notify you and refund the original payment method in full for the item(s) that cannot be shipped. Other reasons that may result in all or part of an order being cancelled include:

    • Issues with processing payment information
    • A duplicate order was placed
    • We cannot deliver to the shipping address provided
  • What can I do if I’ve accidentally ordered the wrong product?

    Since we work hard to get orders out as swiftly as possible, we may not be able to cancel or amend your order once it has been placed. Please contact us as soon as possible after placing the order via email via email or telephone.

  • Can I amend or cancel my order after purchase?

    Unfortunately, once the order has been placed and it moves to processing, we are unable to make changes or cancel an order. When you purchase with us online, you have a statutory right to cancel your contract of sale within 14 days from the day you received the delivery and obtain a full refund. You can return the item(s) following our Returns Process in the event of any unwanted products. Please ensure that any unwanted goods are returned in their original, pristine condition. If you choose to cancel/return your order within 14 days from delivery, we will refund you in full including the original cost of delivery. You will have the responsibility for covering the costs of the return of the unwanted goods.

  • How do I track my order?

    Once your order has been dispatched you will receive an email from the chosen courier containing a tracking number that can be used to track the progress of your order.

  • How will I know when my order has been shipped?

    We will send you an email as soon as your order is on its way.

  • How can I check my order status?

    Once you have placed an order with us you shall receive an order confirmation email. A further email is sent once the order has been processed and dispatched. In the unlikely event that you do not receive an order confirmation email, please contact our Customer Care team via email or telephone. You can review your order status on your Accounts page by selecting ‘My Orders’. The status will display as ‘Processing’ once your order has been placed and will update again once it has been shipped.

  • When will I get charged for my order?

    Payment will be charged as soon as your order is accepted and processed.

  • Who is Gerrard International as they are displayed on my payment statement?

    Gerrard International is the female-founded parent company of Mii. Alongside our own brand Mii, we also distribute further leading brands in the UK including BeautyLab, JESSICA, Hair Gain, Spongellé and Happy Paul.

  • When will I get my order confirmation?

    Your order confirmation should be received immediately after placing the order. Please check your junk folder and if you still have not received it, please contact our Customer Care team via email or telephone.

  • Help. My order failed.

    Don’t panic, your payment method will not be charged if the order has failed. Payments can fail at checkout for a few different reasons, including:

    1. If the billing address does not match the billing address associated with the payment method.
    2. The payment card you are trying to pay with has expired.
    3. There are not sufficient funds for the payment to go through.
    4. Payment has timed out.

    If you have a failed payment, check that the billing address, CVC/security code and expiry date entered are accurate and that the card is current and has not expired.

  • Can I place an order over the telephone?

    Unfortunately, we are not able to place orders over the telephone.

  • Can I make changes to the products I have in my bag?

    Absolutely, it is easy to make changes to items in your bag. Click on the basket icon at the top of the page which will take you to a screen where all the items currently in your bag will be displayed. Here you will be able to delete any items or change the order quantity.

  • Are the items in my bag reserved?

    Unfortunately adding the items to your bag does not reserve them. Once you have fully completed the checkout process, they will be all yours.

  • Which delivery service provider do you use?

    Our main delivery provider is Evri, but we may also use DPD, APC, or Parcelforce.

  • What happens if I am not at home when the order is due for delivery?

    This varies depending on the courier but they will either attempt to deliver to a neighbour, return the parcel to the local delivery office or a pick-up shop for collection, attempt a redelivery, or will allow you to reschedule the delivery.

  • Where are your orders shipped from?

    All orders are shipped from our UK warehouse in Borehamwood.

  • Can I edit a shipping address?

    If your order is shipping to an incorrect address, please contact our Customer Care team via email or telephone and we will try our very best to edit. Unfortunately, once an order has been processed it is too late to amend the address.

  • How long will it take for my order to arrive?

    We aim to get your order to you as quickly as possible but please allow between 3-5 working days from placing the order to receiving it. Orders shipping to the Channel Islands may take an additional day to arrive.

  • When will my order be shipped?

    We want to get your products to you as quickly as possible and aim to process orders received before 1pm the same working day, Monday-Friday, with the exception of UK bank holidays. Orders placed after 1pm, over the weekend, or on a bank holiday will be processed the following working day. Purchases are subject to bank authorisation prior to processing and only authorised purchases will be processed for shipment.

  • Does Mii offer free shipping?

    We offer free standard shipping on all orders placed to the UK over £30 and this will automatically apply to your order. If your order falls below £30, you shall be charged a flat rate of £3.95.

  • Where do you ship to?

    We currently ship to the mainland UK, Northern Ireland, Guernsey, Jersey and the Isle of Man. If you are an international customer and would like to learn more about our overseas stockists please contact us via telephone or email. Items from this website can be shipped internationally where the brand is not represented by emailing your order to info@miicosmetics.com or calling our Customer Care team. A minimum spend of £30 applies and international shipping costs will be calculated based on order weight and destination. Please note that duties, taxes, and carrier brokerage fees are strictly enforced and are not included in your order amount at checkout. These will be assessed upon delivery by the postal carrier and must be paid by the order recipient.

  • What forms of payment do you accept?

    We currently accept major credit and debit cards, including Visa and Mastercard. We also accept PayPal, Clearpay, Google Pay, and Apple Pay.

  • My payment has been declined, what can I do?

    We are sorry you are experiencing problems. Please check that the billing address, CVC/security code, card number, and expiry date entered are accurate and that the card is current and has not expired.

  • What is Clearpay?

    Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly. The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

  • Where can I find more about Clearpay?

    Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.

  • How do I return an item purchased with Clearpay?

    Items purchased with Clearpay follow our standard return process. Please note, that refunds for Clearpay purchases will be refunded from miicosmetics.com to Clearpay. We cannot provide an exchange or cash refund. When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until we have confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay. You can view the details by logging in to your Clearpay account.

  • Can I use another form of payment with Clearpay?

    Yes, you may also use a promotional code with Clearpay to pay for your purchase.

  • Is there a limit to how much I can spend on a single Clearpay transaction?

    Yes, your order value including shipping must be no more than £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

  • When will my items be delivered if I use Clearpay?

    Clearpay orders are delivered within our standard delivery timeframes like any other order from miicosmetics.com.

  • What if I can’t pay a Clearpay instalments?

    If you cannot make a payment, please contact Clearpay here. As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less. Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

  • How does the Clearpay payment schedule work?

    Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase. If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

  • Who can use Clearpay?

    Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply. See Clearpay Terms of Service for further details.

  • What products are not eligible for Clearpay?

    Clearpay is not available on purchases of digital gift cards. If your order contains these, you will need to pay for these separately.

  • How do I use Clearpay?

    Just shop on miicosmetics.com and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order.

  • I live on the Channel Islands, will I be charged VAT?

    As the Channel Islands are not part of the UK for fiscal (VAT purposes), we do not charge VAT on orders going to the Channel Islands.

  • Can I return an item if I no longer want it?

    We would love all of our customers to be happy with their purchases but if you have placed an order with us online, you have a statutory right to cancel your contract of sale within 14 days from the day you received the delivery and obtain a full refund. Please contact our Customer Care team via email or telephone with your order number and the product(s) you would like to return, and we’ll guide you through the rest. Please ensure that any unwanted goods are returned in their original, pristine condition. Once we have received back your return we will refund you in full including the original cost of delivery. You will have the responsibility for covering the costs of the return of unwanted goods.

  • What is your returns policy?

    We hope you are delighted with your online order. If for some reason you are not entirely satisfied, you may return the item in its original, pristine condition along with your proof of purchase within 30 days from the date you received the goods for a full refund to your original payment method. Only items purchased on miicosmetics.com may be accepted for return.

    If you are returning an item for a reason other than damaged, faulty, or incorrect product, you will have the responsibility for covering the costs of the return. We recommend the goods are adequately packed for protection and that you ship using an insured, trackable service to ensure safe and prompt return. Please retain a copy of your proof of postage when you return the goods to us. In the unlikely event we do not receive the returned parcel, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.

    If the product delivered is not what you ordered, is damaged, or is of unsatisfactory quality, Mii will supply a replacement product or refund the price paid and a reasonable cost for returning the product.

  • How do I return an item?

    Please contact our Customer Care team via email or telephone with your order number, the item(s) you want to return, and the reason for return. Our team will supply a Returns Form that you will need to complete and include alongside the products for return. Only items purchased on miicosmetics.com will be accepted for a return. If your items were purchased at an authorised retailer or salon, please contact them directly to arrange for a return or exchange. Please ensure the goods are adequately packed for protection and that you ship using an insured, trackable service for safe and prompt return. You will need to obtain a proof of postage for the rare event that your return is lost in transit. We are not responsible for returned articles until they reach our warehouse. Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a deduction from the refund for any loss in value.

    Returns Address:
    Gerrard International Limited
    NNC House
    47 Theobald Street
    Borehamwood Hertfordshire
    WD6 4RT

  • How long does it take to receive the refund?

    Please allow 14 working days from the date we received your returned goods back to our warehouse for your refund to be processed. The refund will be made to the original payment method used to place the order. We will refund the price paid for the goods along with the original delivery costs (if applicable). We will not refund postage costs for returning any unwanted products. If you are returning damaged, faulty, or incorrect items we will happily refund a reasonable cost for returning the products back to us. We may make a deduction from the refund if the goods have not been returned in their original, pristine condition or if reasonable care has not been taken to protect the returned goods from damage. In such circumstances, we shall notify you of the reduced amount due to be refunded.

  • What happens after I have shipped back my return?

    Once we have received your return, we will process your refund back to the original payment method used.

  • Can I return or exchange an item bought online at one of your stockists (or vice versa)?

    Unfortunately not – products need to be returned or exchanged via the original purchase location.

  • Help, I can not find my delivery note or returns slip

    Don’t worry our orders don’t include delivery notes or returns slips. Reach out to our Customer Care team via email or telephone and they will help guide you through the returns process.

  • I am new to Mii, can I get a discount?

    Absolutely, all new customers who sign up to our mailing list can enjoy 15% off their first order.

  • Are any of your products excluded from promotions?

    The digital gift card is excluded from all promotions and occasionally other products at times may also be excluded such as bundles that already have a saving included in their price. If you add a product to your basket that is ineligible, it will state at checkout.

  • Can I use multiple promo codes at checkout?

    Unfortunately, you can only use one promo code at a time.

  • Help, my promo code is not working

    Promotional codes are case-sensitive so be sure to check the code is formatted correctly e.g. check for spacing, special characters, or capital letters. Ensure that the correct code is entered exactly into the ‘Enter promo code’ box. If you have been given a VIP code from a salon or spa, please enter it into the ‘Enter VIP salon code’ box. Promo codes cannot be used on items that are already discounted such as bundles or sale items, and cannot be used in conjunction with any other offers. If you are still having problems, get in touch with our Customer Care team via email or telephone and they will be happy to help.

  • An item I have ordered is now on sale. Will you match the new price?

    We are very sorry but we are unable to offer price adjustments on previously purchased products.

  • The sale item I would like is out of stock, can I purchase it at the same price once it is back instock?

    Unfortunately, if an item goes out of stock whilst on sale we cannot offer a price adjustment once the product comes back into stock if the promotion has ended.

  • Does Mii offer a discount programme for professional makeup artists?

    Yes, we have our Mii PRO exclusive membership programme for pro makeup artists and students.

  • How do I become a member?

    To become a member, you need to register for an account, fill out an online application form and submit your photo ID and credentials to miipro@miicosmetics.com.

  • How do I renew my Mii PRO membership?

    Once your membership has expired, you will need to re-apply to join the programme by submitting a new application here.

  • Will my PRO discount work on all of your products?

    PRO discount works on all products with the exception of sale items, product bundles and our digital gift card.

  • When does my PRO membership expire?

    Your membership and unique discount code are valid for two years.

  • I was approved as a PRO member, but I cannot see my discount at checkout

    You will need to enter your unique discount code at checkout within the ‘Enter promo code’ box. If you are experiencing any issues, please check that there are no typos or spaces as it is case-sensitive. Should you continue to experience any problems, please contact our Customer Care team or email miipro@miicosmetics.com.

  • Where can I use my discount?

    Your PRO discount can only be used for purchases made online at miicosmetics.com.

  • What happens after I have been approved for your PRO discount?

    You will receive an email welcoming you to the programme which will include your unique personal discount code that can be used on miicosmetics.com.

  • What credentials are considered when applying for the PRO discount?

    For a PRO Artist membership you will need to submit one valid photo identification (passport or driving license), copies of certificates or diplomas for all makeup artistry courses attended, images of work (2 minimum) plus 1 of the following:

    • Call sheet with name credit
    • Editorial page/press material with name credit
    • Proof of insurance for makeup artistry
    • Active social media page featuring makeup content

    For a PRO Student membership you will need to submit one valid photo identification (passport or driving license), your enrolment letter or letter from the college detailing proof of attendance and the makeup artistry course name plus 1 of the following:

    • Active social media page featuring makeup content
    • Student card
  • How much does it cost to join the PRO Programme?

    The Mii PRO membership programme is completely free.

Bag

Group shot featuring Skin Secret Cream Tint, Colour Wonder Lip & Cheek Balm, Bright Eyed Revitalising Balm, Superboost Lash Lover Mascara and Forever Eye Crayon